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NetTool
Users Manual
iv
Ping................................................................................................................................ 5-4
Assigning an IP Address to NetTool.......................................................................... 5-4
Pinging a Single Device ............................................................................................ 5-4
Pinging Multiple Devices ........................................................................................... 5-5
6 Common Problems...................................................................................................... 6-1
Introduction.................................................................................................................... 6-1
Displaying the Problem Log ........................................................................................... 6-1
Understanding the Problem Log Display................................................................... 6-2
Things to Consider.................................................................................................... 6-3
Problems NetTool Detects............................................................................................. 6-3
Link Connectivity Problems....................................................................................... 6-3
Network Problems..................................................................................................... 6-5
Health Problems................................................................................................... 6-5
NetWare ............................................................................................................... 6-6
TCP/IP.................................................................................................................. 6-7
Host Configuration................................................................................................ 6-7
Name Resolution.................................................................................................. 6-8
NetBIOS............................................................................................................... 6-9
Web...................................................................................................................... 6-10
Email .................................................................................................................... 6-10
Printer................................................................................................................... 6-11
Unwanted protocols (when enabled).................................................................... 6-12
7 Verifying Voice over IP Service .................................................................................. 7-1
Introduction.................................................................................................................... 7-1
Running AutoTest .......................................................................................................... 7-1
Viewing PoE Voltage and Pair Information ............................................................... 7-2
- Users Manual 1
- Table of Contents 3
- Contents 5
- List of Tables 9
- NetTool 10
- List of Figures 11
- Introduction 13
- NetTool Features 14
- Care and Maintenance 14
- Package Contents 14
- Service and Adjustment 15
- Registering NetTool 15
- Optional Accessories 15
- Contacting Fluke Networks 16
- Getting Acquainted 17
- Understanding the LEDs 18
- Link/Collision/Error LED 18
- Utilization LED 18
- NetTool Menus 19
- Main Menu 19
- Power Supply 21
- Updating NetTool’s Software 22
- Chapter 2 23
- ` arrow key to advance to 24
- Restore Defaults 25
- Connecting NetTool 27
- Inline Connection 29
- Serial Port Connection 30
- AutoTest 31
- Network Drop 33
- Network Device 34
- Network 37
- Chapter 4 39
- Checking Frames for Errors 41
- Tracking Protocols 43
- b arrow key to locate VLAN 45
- Troubleshooting Networks 47
- Identifying the Network Type 48
- Identifying Key Devices 49
- Pinging a Single Device 50
- Pinging Multiple Devices 51
- Common Problems 53
- Problems NetTool Detects 55
- NetWare 58
- Host Configuration 59
- Name Resolution 60
- NetBIOS 61
- Printer 63
- Chapter 7 65
- The VoIP Log 67
- Chapter 8 69
- Creating a Report 70
- Appendices 73
- Specifications 75
- Environmental Requirements 76
- Sample VoIP Call Logs 77
- Typical SIP Phone Bootup Log 83
- Typical SIP Call Log 85
- Glossary 87
- Index 101
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